Welcome to Flowers Chase Cross. These Terms & Conditions set out the basis on which we supply our online flower delivery services to customers within Chase Cross and surrounding areas. These terms are important and govern all transactions completed through our website. Please read them carefully before placing an order. Using our site and services indicates your acceptance of these terms.
In these Terms & Conditions, the following definitions apply:
To place an order with Flowers Chase Cross for flower delivery in Chase Cross or nearby localities, please follow these steps:
It is your responsibility to ensure that all details provided during the order process are correct. You may amend your order prior to final payment and confirmation. We do not accept liability for incorrect delivery due to errors in information provided by you.
While we make every effort to supply the exact products as shown and described on our website, all items are subject to availability. Certain flowers and arrangements may be affected by seasonal factors or availability from our suppliers. In cases where a particular flower or item is unavailable, we reserve the right to substitute with a similar product of equal or greater value and quality, maintaining the overall style and theme of your chosen arrangement. We strive to contact you regarding significant substitutions.
Flowers Chase Cross accepts payment via the methods shown at checkout. These may include major debit or credit cards. All transactions are processed securely, and your payment information is protected in accordance with applicable data protection legislation.
Full payment is required at the time of order. If payment is not received or is declined by your card provider or bank, we will not process your order and will inform you accordingly. Prices are displayed in pounds sterling (£) and include VAT where applicable. Delivery costs are clearly stated prior to completing your purchase.
An order initiated by you constitutes an offer to purchase the selected products from us. All orders are subject to acceptance by us. We will confirm acceptance by sending you an email confirming your order and providing an order reference number. Acceptance occurs only when we have sent this confirmation. We reserve the right to decline any order in our absolute discretion, for any lawful reason (including, but not limited to, unavailability of products, incorrect pricing, or suspected fraudulent activity).
We deliver flowers to addresses within Chase Cross and surrounding areas. Deliveries are made on the date selected at checkout, subject to availability and our delivery schedules. While we make every effort to deliver as specified, we cannot be held liable for delays outside our reasonable control (such as adverse weather, traffic incidents, or other unforeseen events).
It is essential that you provide accurate delivery details to prevent unsuccessful deliveries. If the recipient is unavailable at the time of delivery, we may attempt to deliver to a neighbour or leave the flowers in a safe location, provided such arrangements are practical and safe. In cases where delivery is not possible, we will contact you to arrange redelivery or collection where feasible. Additional fees may apply for repeated delivery attempts.
You may cancel or amend your online flower delivery order in Chase Cross and surrounding areas, subject to the following policy:
We reserve the right to cancel your order at any time if we are unable to fulfil it, for example due to product unavailability or problems with payment. In such cases, you will be notified as soon as possible and a full refund will be provided.
Due to the perishable nature of flowers, returns are generally not possible. However, if you are dissatisfied with your delivery for any valid reason (such as damaged flowers or incorrect order), you must notify us within 24 hours of receipt. We may request photographic evidence and will consider, at our discretion, offering a replacement or refund. Your statutory rights are not affected.
If you wish to make a complaint or provide feedback, please contact us promptly. We take all concerns seriously and aim to respond to all complaints within a reasonable period.
We aim to deliver the highest quality products and services. However, to the fullest extent permitted by law, we do not accept liability for:
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraudulent representations, or for any other liability which cannot be excluded or limited under applicable law.
We are committed to protecting your privacy and personal data. Information collected during the order process is used for processing your purchase, fulfilling your order, customer service, and, where permitted, marketing communications in accordance with applicable law. All personal data is handled in line with our privacy policy, which is available on our website.
All intellectual property rights in the website, its content, photographs, and branding are owned by Flowers Chase Cross or our licensors. You may not use, reproduce, distribute, or copy any part of our website or content without our express written consent.
We reserve the right to amend these Terms & Conditions at any time. Any changes will take effect when posted on our website. By continuing to use our website or services after such changes, you accept the revised terms. It is your responsibility to review the terms regularly.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), will be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure by us to enforce any provision of these terms does not constitute a waiver of that provision.
These Terms & Conditions apply to all customers ordering flowers using our online delivery service for addresses within Chase Cross and surrounding areas. By placing an order, you agree to abide by and be bound by these terms. If you do not accept these terms, please do not use our website or services.
Thank you for choosing Flowers Chase Cross for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chase Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chase Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
