Returns, Refunds & Complaints Policy at Flowers Chase Cross

Our Fresh Flower Guarantee in Chase Cross

At Flowers Chase Cross, we pride ourselves on delivering only the freshest, most beautiful blooms to the homes and businesses of Chase Cross and surrounding areas. Our Fresh Flowers Guarantee ensures that every arrangement arrives vibrant, fragrant, and in peak condition. As a trusted local florist, your satisfaction is always our highest priority.

Damaged-on-Arrival Policy

While every care is taken to package and deliver your flowers safely, we understand that accidents can occasionally happen. If your bouquet or floral arrangement arrives damaged, wilted, or not up to our high standards, please notify us on the same day to allow us to resolve the issue swiftly. Clear photographic evidence of the damage will help us expedite an appropriate solution. Your peace of mind is as important to us as the beauty of our flowers.

Freshness Window & Quality Assurance

We ensure that every order maintains optimal freshness for a minimum of five days from delivery when cared for according to our instructions. Should you experience any issues with the longevity or condition of your flowers within this freshness window, please contact us promptly. We are committed to replacing any arrangement that does not meet our quality guarantee due to factors within our control.

Refund & Replacement Options

Your satisfaction is extremely important to us. In the unlikely event of a problem with your order, we offer the following resolutions:

• Refund: A full or partial refund may be provided depending on the nature of the issue.
• Replacement: Where possible, we can arrange for a prompt replacement of the damaged or unsatisfactory arrangement.
• Alternative Solution: If a replacement is not feasible, an alternative solution will be discussed to ensure your satisfaction.

We strive to resolve all concerns fairly and quickly, keeping you informed throughout the process.

Complaints Process

If you wish to raise a complaint about any aspect of our products or services, we encourage you to contact us as soon as possible. Please provide relevant details and, where applicable, supporting photographs. Our team will acknowledge your complaint within one working day and aim to provide a resolution within three working days. Every comment is valued, and we appreciate your feedback as it helps us to continually improve our service.

Trusted Local Florist – Serving Chase Cross Households & Businesses

Flowers Chase Cross has built a reputation in our community for reliable, high-quality blooms and caring customer service. From household deliveries to business events, we are dedicated to upholding the trust you place in us with each and every order. Thank you for choosing your local Chase Cross florist – we look forward to delighting you with our flowers and service.